Privacy Policy
Kinetic Labs is run by 1001545511 Ontario Limited, an Ontario corporation doing business as Kinetic Labs from Oakville, Ontario, Canada. This policy explains how we handle information across our websites, mobile apps, SaaS products, and support channels.
Information we collect
We may collect information you provide directly, such as your name, email address, business details, support messages, form submissions, and app support details such as app name, device type, and issue description.
Our websites and products may collect basic usage and diagnostic data, including pages visited, device/browser information, approximate region, error logs, and product events needed to provide, secure, and improve the service.
How we use information
- To provide and support our apps, websites, and software products.
- To respond to support, partnership, and studio inquiries.
- To improve product reliability, onboarding, analytics, and user experience.
- To comply with legal, tax, platform, and security obligations.
Analytics and service providers
We may use analytics and infrastructure providers such as Cloudflare and Microsoft Clarity on our websites. Individual apps or SaaS products may use additional service providers required for app functionality, payments, authentication, email, analytics, crash reporting, or customer support. We only share information as needed to provide those services.
Retention and deletion
We retain information only as long as needed for product support, security, legal compliance, and business records. You can request deletion of support or account-related information by emailing [email protected]. Some records may need to be retained where required by law, fraud prevention, platform compliance, or accounting obligations.
Children
Our studio website is not directed to children. Specific apps may have their own audience and store metadata. If we learn that we collected personal information from a child in a way that requires parental consent and no such consent exists, we will delete it where required.
International users
Kinetic Labs is based in Canada. Information may be processed in Canada, the United States, or other regions where our service providers are located.
Contact
For privacy requests or app support, contact: [email protected].